Refund policy
We have a 14-day return policy for Collectibles, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cryptoplugzcollectibles@gmail.com. If you choose to return your item, return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping method.
If your return is accepted, we’ll send you the address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question using the contact form or at cryptoplugzcollectibles@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Quality Guarantee
We want you to be satisfied with the quality of the products you order through us. If you are not satisfied with the quality of a product, please get in touch with us within 14 days of receiving the item and we will do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure customers are happy with their orders.
If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Lost Orders
For packages lost in transit, please get in touch with us within 14 days from the estimated delivery date.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cryptoplugzcollectibles@gmail.com.
PLEASE NOTE: Return shipping costs will be the responsibility of the customer
